Cancellation and Refund Policy

1. Cancellation timelines

Under Law of Ukraine No. 3153-IX 'On Consumer Protection', you may cancel a distance contract within 14 calendar days of receiving goods or before a service starts, unless an exception applies. Personalised orders can be cancelled before production begins.

2. Refund conditions

Refunds are issued to the original payment method within 14 days of approval. If we cannot fulfil your order, you receive a full refund. For partial delivery, we refund the undelivered portion on a pro-rata basis.

3. Deposits

Deposits are refundable unless the order is customised or production has started. Any non-refundable deposit terms are stated before you order.

4. Exceptions

No refund for digital content after download, services fully performed with your prior consent, or perishable goods.

5. How to cancel or request a refund

Submit the form below or email contact@juvroxtail.com. We respond within 3 business days.

6. Complaints and your rights

If we cannot resolve your complaint, apply to the State Service of Ukraine for Food Safety and Consumer Protection. Tour operators must be in the Unified Register of Tour Operators and hold a financial guarantee (Law No. 3170-IX 'On Tourism').

Personal data is processed under Law No. 8153-IX 'On Personal Data Protection'. Cookies require prior informed consent, except strictly necessary technical storage (Law No. 1089-IX 'On Electronic Communications').